Virtual Assistant | Email Rockstar | 5+ years in CS

Overview

Looking for full-time work (8 hours/day)

at $11.00/hour ($1,936.00/month)

BS. Information Technology

Last Active

February 21st, 2025 (3 days ago)

Member Since

February 2nd, 2020

Profile Description

I am looking for a long-term fullUpgrade to see actual info-time position related to; client support and management, email marketing, manual software testing, and administrative assistant positions. 
Time Availability: 40 hours/week, Monday - Friday including weekends if need be.
I am a career and purpose-driven, optimistic, detail-oriented, and loyal individual. I’m up for challenges as opportunities for growth. I possess a strong personality to successfully implement company standards and operations. 
SKILLS:
• Personal Skills: Critical and Analytical Thinking, Presentation and Interpersonal Skills, Research and Data Analysis Skills, Problem-solving and Decision Making Skills, Leadership, Managing Performance • Customer Support Skills: Communication skills, Positive attitude, Listening skills, A willingness to go the extra mile, Personal responsibility, Tenacity, Adaptability, Attentiveness, Professionalism, and Time management skills.
• Technological Skills: MS Word/Excel/PowerPoint/Outlook, Adobe Photoshop, Canva, Google Docs/Sheet, Google Drive, Mac OS System. Different CRMs ZohoDesk, FreshDesk, MoviDesk as well as different SaaS tools for creating content for online businesses.
PROFESSIONAL EXPERIENCE:
HEAD OF SUPPORT - KYVIO / MAILVIO (REMOTE)KV Technology LTD | AUG 2020 - MAY 2024
- Started as technical support for end users handling inquiries regarding the use of our multiple SaaS products- Then promoted to Head of Support to manage a team of virtual assistants towards completing tasks, training, and projects given by the CEO/CTO- Moved to a specific product called Mailvio, which is an autoresponder similar to GetResponse and Mailchimp. Handled the reporting and day-to-day tasks, which included one-on-one calls with users and doing short webinars to educate- My responsibilities also include setting up products on different payment platforms (JVZoo, PayKickStart, ThriveCart)- Part of manually testing several of the software we created and relaying a user end view to developers as well as sharing feedback for bugs and optimization requests
TEAM LEADER - IRONBELLY TECH (REMOTE)IronBelly Tech | MAR 2020 - JULY 2020
- Remote Administrator support for an IT-based tech company that handles day-to-day tasks- Manage a team of virtual assistants to complete tasks and projects given by the CEO- Providing support to the VA team by creating and assigning tasks in Asana as well as tracking progress and completion- Providing support to members of the company with their needs, whether it be HR or ITrelated is all under my scope of support- Coordinating with leadership and stakeholders towards goals and strategy to promote autonomous workflow
Team Leader - WFM | Concentrix Philippines(August 2017 - November 2019)
- Identify, collect, track, and improve key performance metrics to manage and improve team performance- Develop team strengths and improve weaknesses whilst resolving conflict and organizing team initiatives- Lead end-to-end cycle of workforce planning, forecasting, scheduling 
Lead Analyst - WFM | Concentrix Philippines(March 2015 - August 2017)
- Manage the call volume, daily attendance, and program break schedules- Assist with the creation of metrics and targets for services- Generate ideas for process and service improvement planning- Work closely with the operations team to analyze and help improve their delivery processes<8efe80624d780eba0c6493ec45140364>Email Rockstar | Concentrix Philippines(July 2011 - March 2015)
- Tasked with handling and resolving customer-related concerns with the iTunes Store- Provide accurate and concise steps to address customer’s concerns and/or route to the correct department- Answer inquiries related to billing concerns with purchases made from the iTunes Store