CSR/TSR/Virtual Assistant/Appointment Setter/ Chat Support

Overview

Looking for full-time work (8 hours/day)

at $4.64/hour ($816.64/month)

Bachelors degree

Last Active

February 20th, 2025 (4 days ago)

Member Since

January 30th, 2020

Profile Description

Hi, good day!

My name is Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info, and I am from the Philippines. I bring extensive experience to the table, having worked as a Virtual Assistant for 2 years and in technical support and customer service for 5 years, handling both chat and voice platforms. Additionally, I have experience working with real estate accounts, performing cold calling and appointment settings. I am proficient in using various CRM tools, including Avaya, House call Pro, Vonage, My Service Robot, Google Sheets, and Microsoft Office tools such as Word, Excel, Outlook, and PowerPoint. I also have 2 years of experience with an outbound telemarketing company. As a telemarketer, I have honed qualities such as persistence, being goal-driven, and maintaining a hunger for sales.
As a Virtual Assistant, I have managed administrative tasks for U.S.-based clients in construction and cleaning services (both residential and commercial). My responsibilities included handling inbound and outbound calls, follow-up calls, and SMS messages using the Vonage dialer, managing customer information on House call Pro, and responding to emails via Microsoft Outlook. During my time as a technical support and customer service representative, I supported customers with cable, phone, and internet troubleshooting while providing billing explanations. I always ensure patience, active listening, and friendly communication to deliver a positive customer experience. I am also familiar with social media platforms like Instagram and Facebook, as I worked as a chat setter for six months. 
My expertise includes editing videos (e.g., reels), uploading and editing photos, and applying presets using tools like Adobe Lightroom and Canva. I am well-versed in platforms like YouTube, TikTok, and others, which gives me the versatility to adapt to various social media tasks. I pride myself on being self-motivated and able to work with minimal supervision. I am equipped with reliable hardware, including a Lenovo Windows 11 Pro Laptop (Core i7, 8GB RAM) and a USB noise-canceling headset. My internet connection is highly stable, with speeds of up to 150 Mbps and unlimited data via Parasat Network, hardwired to my computer. I am flexible with night and day shifts and can seamlessly adapt to various roles, such as customer service representative, telemarketer, virtual assistant, appointment setter, chat support representative, and technical support representative. My strong written and verbal communication skills, combined with my extensive experience, make me a valuable addition to your team.

*Resume Google Drive: Upgrade to see actual info

Cover Letter:
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*My Online Portfolio:
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*Video Introduction: 
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Video about sales:
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*Vocaroo Voice Introduction: 
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*My computer specs:
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*Home setup photo: Upgrade to see actual info