VIRTUAL ASSISTANT

Prospected and cold-called potential clients to generate new business opportunities, resulting in a 25% increase in client base within the first year.

I can offer a top-notch customer service role at the table such as email, chat, and phone support role.

Managed and maintained the scheduling system to coordinate appointments, meetings, and events for multiple departments within the organization.

Provided accurate and detailed information to customers regarding product features, troubleshooting steps, order status, and billing inquiries.

Reviewed and evaluated text, images, videos, and other forms of content submitted by users, identifying and removing inappropriate or prohibited content such as hate speech, graphic violence, and adult content.

Conducted outbound calls to potential clients to schedule appointments for sales representatives.

Developed and delivered training programs for employees at all levels, including new hire orientation, technical skills training, leadership development, and soft skills workshops.