Wellness Business E-Commerce Operations Logistics and Finance Administrator + Virtual Assistant

Company: SISUU

Starting Part-Time, 25 hours per week with capacity to grow full-time
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About SISUU
SISUU is a wellness-driven brand renowned for our high-quality, nature-inspired products, including SISUU tonics and magnesium sprays. Committed to sustainability and customer satisfaction, SISUU embraces innovation and efficiency to deliver exceptional products that align with a wellness lifestyle. We’re seeking a dedicated and resourceful E-Commerce Operations Administrator (Virtual Assistant) to help drive operational efficiency and support our expansion.

Job Summary
As an E-Commerce Operations Administrator, you will play a pivotal role in managing SISUU’s logistics, finance, and inventory processes. This role involves overseeing the end-to-end order fulfillment process, managing stock levels, coordinating with suppliers, maintaining accurate financial records, and ensuring seamless customer service. With a starting commitment of 25 hours per week and potential for growth, this role is ideal for a candidate looking to grow within an exciting and dynamic wellness brand.

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Role Overview
In this role, you will support the logistics and finance operations of SISUU. From managing inventory and order processing to handling financial reconciliations and customer service, you’ll contribute to our business's operational excellence. You’ll work closely with our team to ensure smooth delivery processes, cost management, and accurate financial reporting.

Key Responsibilities
Logistics and Order Management:
- Process every order fulfillment, monitoring automated 3PL orders for any issues and managing ‘supplier-direct-to-customer’ orders.
- Ensure that courier and delivery costs remain within budget on an order-by-order and monthly basis.
- Track order statuses and communicate updates effectively to both customers and the SISUU team.
- Act as the point of contact for courier-related customer inquiries, responding efficiently via online chat, support tickets, or phone.

Inventory and Stock Management:
- Maintain an organised inventory management system, overseeing the flow of goods from suppliers to warehouses and distributors.
- Regularly update website stockists, SKUs, and inventory levels to ensure accuracy.
- Support sales and marketing campaigns with adequate stock levels to meet demand.
- Coordinate with our production team to anticipate and resolve any stock shortages.

Finance and Accounting Support:
- Handle invoice processing, ensuring all costs are reviewed and approved for payment.
- Assist in reconciling transactions across our various sales and inventory systems.
- Conduct weekly end-of-month financial reporting, including cost analysis and budget summaries.
- Monitor overdue accounts and follow up with clients or suppliers as needed.

Customer Service and Account Management:
- Ensure excellent customer satisfaction regarding order deliveries and product availability.
- Manage communication for order-related inquiries, including tracking, delivery timelines, and troubleshooting.
- Build and maintain strong client relationships through prompt and helpful responses.

Reporting and Continuous Improvement:
- Support daily, weekly, and monthly reporting on inventory levels, cash flow, and cost management.
- Collaborate with the team to identify areas for operational improvement, contributing ideas for cash flow and cost reduction initiatives.
- Assist in evaluating and implementing digital tools and processes to enhance SISUU’s operational efficiency.

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Skills and Qualifications

Experience in Logistics and E-Commerce Operations: Prior experience managing e-commerce logistics, preferably with a wellness or consumer product brand.
Technical Skills: Proficiency in Shopify, MS Office, Google Workspace, Xero
Financial Acumen: Basic knowledge of accounting and budgeting principles, with experience handling invoicing and financial reconciliations.
Customer-Centric Mindset: Strong focus on providing excellent customer service with the ability to resolve order and delivery related issues effectively.
Organisational Skills: Ability to prioritise tasks, manage multiple responsibilities, and maintain detailed records.
Communication Skills. Strong verbal and written communication, with the ability to interact professionally with clients and suppliers
Problem-Solving Abilities
Capacity to anticipate logistical challenges and proactively resolve them to ensure smooth operations.
Independence and Initiative: Capable of working independently, taking initiative, and being proactive in improving processes and client experiences.
Attention to Detail: Meticulousness in managing bookings, invoices, and content to ensure accuracy and consistency.
Adaptability: Being flexible and adaptable to changing priorities and tasks, which is essential in a fast-paced environment.
Time Management: Excellent time-management skills to balance the various aspects of the role, especially when dealing with different time zones.

Personal Attributes

Growth Mindset: Eager to learn and grow within the role, contributing to the business's growth.
Team Player: Although working remotely, should be able to collaborate effectively with the team.
Passionate: Genuine interest in the ecommerce industry and enthusiasm for the brand.

Why Join Us?

Join a thriving business where your contributions matter. SISUU offers a collaborative, forward-thinking environment, where you’ll have a direct impact on our growth and success.

Working Conditions
- Part-Time to Start: 25 hours per week with the potential to grow into a full-time role.
- Remote Work: Work from home, maintaining availability during Sydney business hours.
- Quarterly check ins, performance reviews and positive pay reviews