Virtual Assistant - Operations & Support Specialist

Role Overview:
Are you a highly organized, proactive professional who thrives on creating structure, solving problems, and ensuring everything runs smoothly behind the scenes? I’m looking for an Operations & Support Specialist to be my right-hand go to.
In this role, you’ll manage the operational side of the business—organizing systems, supporting course creation, handling social media fulfillment, and ensuring tasks are completed efficiently. You’ll have the freedom to take ownership of your responsibilities, identify opportunities for improvement, and be a critical partner in helping me focus on growing the business.
This isn’t a role for someone new to virtual assistance or operations. I need someone who has done this before, understands the backend of running an online business, and can step in with confidence from day one. If you love being the go-to person for getting things done and take pride in your work, this role is for you.


What You’ll Be Doing:
Here’s a look at your key responsibilities:
Course Creation & Management:
Assist in creating, managing, and organizing course content using platforms like Skool, System.io
Set up and manage course modules, landing pages, and email automations.
Troubleshoot course-related issues and support course participants
Maintain course schedules and ensure deadlines for content creation and updates are met.
Organizing Systems:
Manage and organize files in Google Drive and airtable to keep everything tidy and easy to find.
Create and update workflows or checklists (SOPs) for recurring tasks.
Troubleshoot and solve issues as they arise
Social Media Fulfillment:
Schedule and post content on platforms such as TikTok
Respond to comments, messages, and questions from followers or community members.
Monitor engagement metrics and flag trends or opportunities for improvement.
Maintain a consistent posting schedule and ensure all content is accurate and on-brand.
Managing Data & Spreadsheets:
Update and maintain spreadsheets for tracking tasks, projects, or metrics.
Create simple reports or summaries to provide insights and updates.
Organize and document important information in an easy-to-use format.
Managing Tasks:
Track deadlines and ensure nothing falls through the cracks.
Take tasks off my plate and see them through from start to finish.
Keep me updated on progress and flag anything that needs my attention.
Providing Support:
Respond to emails and customer inquiries with care and professionalism.
Help onboard and support new community or course members.
Identify and suggest ways to improve systems and processes to make things run more efficiently.

What We’re Looking For:
This role is for someone who is experienced, organized, and proactive. You’ll be a great fit if you:
Take Ownership: You treat your work like it’s your own and take pride in doing it well.
Have Experience: You’ve worked in operations, course management, or virtual assistant roles before and understand how to support a small business effectively.
Are Tech-Savvy: You’re comfortable using platforms like Skool, System.io, Canva, Typeform, and CapCut.
Are Highly Organized: You love creating order and staying on top of details.
Solve Problems: You can figure things out and handle challenges without needing constant direction.
Are Social Media Savvy: You know how to schedule and post content, respond to messages, and keep engagement flowing.
Have a Supportive Mindset: You enjoy helping others succeed and making their lives easier.
Pay Attention to Details: You catch small mistakes and fix them before they become bigger problems.
Are Flexible: You can adapt to shifting priorities and stay calm under pressure.
Are Honest and Reliable: You value trust and follow through on your commitments.

What You Bring:
3+ years of experience in a virtual assistant, operations, or course support role.
Proven track record of supporting small businesses, online coaches, course creators, membership site owners or entrepreneurs.
Familiarity with tools like Google Drive, Dropbox, Airtable, Zapier, Skool, System.io, Canva, Typeform, and CapCut.
Experience managing course platforms, creating automations, and supporting students or community members.
Confidence in managing tasks, organizing workflows, and solving problems independently.
Excellent communication skills and a positive, team-focused attitude.


How to Apply:
If this role feels like the perfect fit for you, I’d love to hear from you! To apply, message me with the subject line: Support Specialist - Your Full Name., introduce yourself and share a bit about your experience, including why you feel you’d be a great fit for this role. Please include your pay requirements, and a link to your portfolio, website, or a sample of your work. I’d also love to know: What’s one value or principle that guides the way you approach your work, and how has it influenced your career and the person you are today? Applicants who are selected to move forward will be asked to complete a short sample task. This will help us see how you approach the kind of work you’d be doing in this supportive role.
This is currently a part time position with the opportunity to grow as things expand.