VA Needed! CS/Admin for Turo Vehicle Rental Management

Job Title: Virtual Admin Assistant for Turo Vehicle Rental Management

Location: Remote (Work from Home)

Job Type: Full-Time

Company Overview:
We are a growing vehicle rental business operating on Turo, the personal car-sharing platform. We are seeking a dedicated and detail-oriented Virtual Admin Assistant to help manage and optimize our Turo operations.

Key Responsibilities:

Customer Communication: Respond promptly to customer inquiries and messages with excellent customer service.
Expense Management: Keep track of tolls, expenses, and other costs; ensure customers are billed accurately after each trip.
Incident Reporting: Report accidents, damages, or other issues to Turo in a timely and efficient manner.
Pricing Optimization: Regularly update pricing to ensure maximum vehicle utilization and profitability.
Performance Monitoring: Track and analyze conversion rates and update listings accordingly for better performance.
Ticket Management: Ensure parking or traffic tickets are paid promptly and billed to customers as necessary.
Expense Tracking: Maintain accurate records of expenses by vehicle for accounting and reporting purposes.
Listing Updates: Ensure all vehicle listings are up to date with accurate descriptions, photos, and availability.
Policy Adherence: Ensure compliance with Turo policies and local regulations related to vehicle rentals.
Fleet Management: Monitor vehicle maintenance schedules and coordinate necessary services.
Requirements:

Previous experience in customer service, virtual assistance, or administrative roles.
Familiarity with Turo or similar car-sharing platforms is an advantage.
Strong written and verbal communication skills in English.
Exceptional organizational skills and attention to detail.
Proficiency with tools like Microsoft Excel, Google Workspace, and other tracking software.
Ability to work independently and solve problems proactively.
Stable internet connection and a quiet workspace for handling tasks effectively.
What We Offer:

Competitive salary.
Flexible working hours.
Opportunities for professional growth and learning.
A supportive and collaborative remote work environment.