Medical Virtual Assistant - Virtual Assistant

Job Title: Medical Virtual Assistant - Virtual Assistant
Location: Remote
Interviewer: Radhika

Virtual Rockstar is an industry-leading company based in Arizona that specializes in offloading administrative tasks from healthcare clinics to streamline operations. We hire specifically in the Philippines, aiming to build and strengthen families in the region through meaningful employment opportunities. We are committed to hiring individuals who not only meet our job requirements but also align with our core values and long-term vision.

Virtual Rockstar is seeking an organized, proactive, and empathetic Medical Virtual Assistant to provide essential administrative support and assist with patient communications. The ideal candidate will have experience in medical or dental office administration, with the ability to work remotely while delivering top-notch service to our patients. If you have experience with Curve Dental Software, that’s a bonus!

About our client:

Our client is a respected holistic dental practice in New Jersey that specializes in caring for patients of all ages, from infants to adults. They emphasize the vital connection between oral health and overall wellness, offering a compassionate and integrative approach to dental care. If you're passionate about healthcare and want to be part of a practice that focuses on the full well-being of its patients, this is the opportunity for you!

Responsibilities:

Patient Communication: Answer incoming calls and emails, assisting patients with appointment scheduling, inquiries, and insurance-related questions.
Appointment Management: Schedule and confirm patient appointments, manage the appointment calendar, and ensure efficient daily operations.
Patient Inquiries: Handle phone and email inquiries, providing timely responses and ensuring patients have the information they need.
Patient Records Management: Maintain patient records with accuracy, updating medical history and ensuring confidentiality at all times.
Patient Greeting and Directions: Greet patients virtually and assist with providing directions or relevant instructions when they arrive at the practice.
Follow-Up and Reminders: Follow up with patients post-session, send appointment reminders, and ensure they’re well-informed about upcoming visits.
Insurance Assistance: Assist patients with insurance-related questions, including following up on unpaid claims and explaining coverage details.
Event Organization: Help coordinate and organize events and gatherings within the practice.
Maintain Medical Records: Ensure that all medical records are updated, accurate, and securely stored in the electronic system.
Document Management: Prepare necessary documents, handle email correspondence, and support administrative tasks as needed.

Requirements:

Experience: Previous experience as a Medical Assistant, Dental Assistant, or in a similar role in the healthcare industry is preferred.
Software Knowledge: Familiarity with Curve Dental Software is a plus. Experience with other dental or medical software is also valuable.
Communication Skills: Excellent written and verbal communication skills with the ability to interact empathetically with patients.
Organization: Strong organizational skills and the ability to manage multiple tasks efficiently, while maintaining attention to detail.
Confidentiality: Ability to maintain patient confidentiality and adhere to privacy regulations.
Tech-Savvy: Comfortable working with electronic health records, email, virtual communication tools, and scheduling software.
Customer Service: A caring, patient-centered approach with a strong desire to help people.

Benefits:

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:

To apply for this position, please send us a copy of your updated resume and a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a virtual assistant. If you have prior experience supporting a dental practice, we'd appreciate hearing about it. We're seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We're eager to see your application!