General Administrator

We are seeking a highly organized and proactive Administrator to join our team. The successful candidate will play a key role in supporting both the admin and marketing functions. Additionally, this individual will provide valuable support in managing the ticket board area. The role offers a broad scope of responsibilities, and we are looking for someone who thrives in a dynamic environment and can effectively juggle multiple tasks. We will train you so that you can successfully complete your role.

Please see application method below. WE DO NOT RESPOND TO EMAILS!

We are looking for a person who demonstrates:
• Exceptional written and verbal communication skills.
• Strong attention to detail with the ability to prioritize tasks efficiently.
• A collaborative mindset, capable of working well with cross-functional teams.
• Excellent organizational skills and a keen ability to stay on top of multiple tasks.
• A positive, cheerful attitude that contributes to a joyful work environment.

We need you to:
• Maintain and manage databases for marketing purposed and social media campaigns.
• Work efficiently with Microsoft tools.
• Demonstrate strong writing skills, particularly for emails and English communication.
• Assist with marketing initiatives including content creation and coordination of campaigns.
• Support the development and creation of courses using powerpoint, assisting with content organization and structure.
• Manage switchboard and ticket board area.
• Provide ongoing support in the management and resolution of tickets within the ticket board.
• Ensure timely and efficient handling of queries and issues related to ticket management.
• Ensure support tasks are completed reliably, promptly, and professionally.
• Help with updating invoices

You are:
• A strong problem solver, with the ability to research and find effective solutions.
• Proactive in managing tasks and schedules efficiently.
• Exceptional in both verbal and written English communication.
• Thrive on achieving excellent client outcomes.
• Are highly organized with a strong attention to detail.
• Work well both as part of a team and independently, without the need for constant supervision.
• Ability to work collaboratively with cross-functional teams.
• Are seeking long-term day time employment with an Australian company.
• Have a strong willingness to learn and grow.

Requirements:

Educational Background:
o A qualification in Computer Science or Information Technology, or a related field is preferred, but not essential.

Technical Skills:
o Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
o Familiarity with and ticketing systems (Autotask) is an advantage.
o Knowledge of CRM platforms and database management tools is highly desirable.

Desirable Experience:
• Previous experience in an administrative role or supporting accounting, marketing, or course creation activities.
• Exposure to both marketing and administrative tasks in a business setting.
• Experience in the education or e-learning industry (for course creation support) is a plus.

Why Join Us?
• Opportunity to work from home in a dynamic and growing team.
• Gain experience across multiple areas of the business accounting, marketing, and education.
• Professional development opportunities.

About Jam Cyber
• An Australian company with 19 years of experience
• Operating as a fully virtualized office for over 7 years
• A team of 12 (plus you!)
• We have an exceptionally high retention rate because we treat our people well
• We’re structured and organized, but we also know how to have a laugh
• We provide hardware, software, and 4G backup internet to the successful applicant
• We invest in staff training because we're looking for long-term employees, NOT contractors
• We offer flexibility with your start date and work according to AEST

To apply, please complete this Microsoft form (we do NOT respond to email applications or messages sent through OnlineJobs.oh—apologies!). Kindly include a 1 to 2-minute video explaining why you believe you're a good fit for the role and sharing your relevant experience and ensure you complete the free Colour Code personality test.

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We want to emphasize that we are looking for a full-time employee, not a contractor. Our team holds daily meetings, we track activity through Hubstaff, and we monitor Office 365 credential sharing, among other things. If you're not seeking a full-time position, please refrain from applying. Thank you.

We look forward to hearing from you.

Kind Regards
May Astom