ECOMMERCE VIRTUAL ASSISTANT

MUST BE OKAY WITH MONTHLY PAYMENT!!!

What are the VA's primary responsibilities?
-Responsibilities include but not limited to:
-Answer phone calls and live chat to provide exceptional customer service.
-Provide accurate tracking information to customers.
-Respond to and process return inquiries, and issue refunds as necessary.
-Understand customer needs and deliver personalized solutions.
-Manage and respond to shop and product reviews.
-Occasionally handle incoming orders over the phone.
-Maintain and update online inventory to ensure accurate product availability.
-Submit dropship orders with vendors via email and online portals.
-Respond to general and customer service inquiries via email promptly.
-Collaborate with other team members to improve processes and enhance the customer experience.
-Manage inventory and the health of products
-Handle other administrative and operational tasks as assigned within this role.

What geographic timezone will the VA be working in?
(GMT-05:00) (EST): New York, Toronto, Miami
30 hours/week
Monday-Friday

If you have experience with similar tasks and are interested in this opportunity, please send your resume, and a 1-minute voice introduction to mary@tawk.to