Customer Support Outreach Admin

Join Structure2Scale and take your remote career to the next level! We are looking for skilled Remote Professionals who want stability, growth, and long-term opportunities. This is not freelancing but a chance to build and advance your career with us. Join a dynamic team where your expertise is valued and your future is secured.

Job Code: CSAPT
- Salary: $8 - $10+ per hour (flexible budget for more experienced candidates)
- Schedule: 9:00AM - 6:00PM Eastern Time
- Hours: Full Time (20+ hours to start, then 40 hours after 3-4 weeks)
- Busy Season: July / October (Summer / Fall)

Perks:
- Paid Time Off (PTO): 10 PTO days + 10 paid holidays annually.
- Flexible Sick Leave: Option to make up missed hours.
- Competitive Pay: Higher than the average VA role!
- Growth Opportunities: Join a company in an exciting phase of expansion with room for career advancement.
- Supportive Team Culture: Work with a leader who genuinely cares about you—fostering a positive team environment and strong morale.
- Regular Raises: Performance-based salary increases every 12 months.
- Prepaid HMO/Insurance Card: Provides emergency health coverage for added peace of mind.


Key Responsibilities:
Customer Support (Primarily Email-Based)
- Respond to customer inquiries related to billing, account details, and service offerings.
- Address concerns about tutors and ensure smooth resolution for both clients and tutors.
- Provide clear explanations of pricing, services, and account-related questions.
- Handle escalations and turn unhappy customers into super fans.

Sales & Administrative Support
- Assist the sales team with administrative tasks and coordination.
- Support the marketing team with blog content management using WordPress, including posting articles and integrating lead magnets.
- Help with miscellaneous project-based initiatives as needed.

Class Management
- Coordinate with instructors to confirm schedule details.
- Update the website with new class schedules & payment links.
- Manage pre-class admin tasks, including:
- Creating/maintaining mailing lists for live class notifications.
- Scheduling welcome emails.
- Responding to customer inquiries about class details.

Tutor Recruitment & Outreach
- Strengthen the tutor recruitment process by identifying the right talent pools.
- Utilize headhunting strategies to find and attract qualified tutors.
- Manage tutor recruitment calendar: regularly post on select job boards, coordinate flyering projects, and solicit referrals from the existing tutor base.

Non- Negotiables:
- Experience in Customer Service.
- Excellent written communication skills (does not rely on AI).
- Excellent spoken communication skills (with a warm, friendly & professional tone).
- Strong attention to detail and accuracy in all tasks.
- Strong critical thinking & decision-making skills.
- Ability to prioritize tasks effectively in a dynamic environment.
- Ability to quickly learn new things (and enjoys doing so).
- Comfortable handling challenging customer interactions (especially via email).
- Experience with administrative work, scheduling, and sales support.
- Team player but independent & proactive (does not need to be micromanaged).


Bonus (Nice to Haves):
- Tech-savvy
- Outreach skills
- Experience with Asana automations & workflows
- Familiarity with WordPress (or a willingness to learn)
- Neutral accent for phone interactions (nice to have, but not required)

Tech Stack:
- Google Suite (Meet, Calendar, Drive, etc.)
- Zoom
- Slack
- Dropbox
- Asana (Knowledge in Automations)
- ChatGPT, Gemini
- Wordpress
- Woo Commerce
- Skype # (Will change to Aircall / RingCentral)


How to Apply:
- Watch this Video VERY IMPORTANT!! !Upgrade to see actual info
- JOB CODE: CSAPT
- Link to apply: Upgrade to see actual info