Customer Service Manager

About TidyDen
TidyDen is an online marketplace for finding and booking a residential house cleaner in Australia.
Customers use the TidyDen website to get an instant quote and request a cleaner for their home.
Cleaners register with TidyDen to pick up jobs as customers request the cleans.
The Customer Service Managers facilitates this between both customers and cleaners.

Key responsibilities & duties
The Customer Service Manager of TidyDen will be responsible for overseeing and facilitating the day to day management of house clean bookings with both new and existing customers.
Daily activities include but are not limited to:
- Assisting customers in completing quotes and booking a cleaner (communicating predominantly via email and SMS with occasional calls required.
- Assigning cleaners to confirmed bookings (communicating predominantly via Whatsapp)
- Communicating between cleaners & customers to facilitate completion of the clean
- Chasing payments and confirmation for recurring cleans (i.e 2nd, 3rd, 4th cleans for existing customers)
- Requesting feedback from customers
- Converting adhoc cleans into recurring customers
- Responding to enquiries
- Entering relevant data to spreadsheet reports
- Assist with new cleaner recruitment and onboarding when required

As the TidyDen app grows and develops as will this role and the responsibilities of the Customer Service Manager. The qualities required to be successful in this role include:
- Exceptional English communication skills - both written and verbal and confident communicating with native English speakers
- Strong organisational skills with the ability to manage multiple tasks at once
- Detail oriented
- Comfortable working flexible hours - whilst most work is done during business hours (M-F, 9-6pm PH), there will be times where you will be required to communicate with customers/cleaners after hours or on weekends