ADMINISTRATIVE ASSISTANT / TELEPHONE RECEPTION

We are a family owned and operated and growth oriented manufacturing business in the USA. We offer a supportive family culture. Our company culture provides an environment where you will work alongside long-term employees who are dedicated to customer satisfaction. Our Corporate Values reflect honesty, quality, professionalism and teamwork.

For more than 25 years our commitment to quality service has resulted in our becoming one of our industries most successful distributor of custom specialty window coverings. We are rated "Best of HOUZZ" Award for Service, A-PLUS Rated with The Better Business Bureau, and a multiple year BBB Gold Star Award Recipient.

If you have lived in the United States or have excellent American-Style English speaking and comprehension skills you will find this to be a strong asset to your success in this position.

Position Overview

This role will be accountable for providing our customer base with an excellent customer service experience. You will be assisting customers over the phone and through email with product questions, support requests, and other inquiries. You will also assist with administrative support which will include graphic design and website development tasks.

Hours: Monday – Friday 8 am to 5 pm Mountain Time.
Must be able to give 40 hours FULL TIME and have no other job.
Dedicated computer with wired Internet Access is required.
Report directly to the company owners.
Paid training.
NO selling.
Seeking candidate who desires a long-term career position with room to grow and advance.
Seeking candidate who has excellent American-Style English speaking and comprehension.
If you have studied or worked in the USA this will be a strong asset when working within our company.
Job Requirements

Must have desire to answer the phone and speak excellent English.
Must have strong American Style English speaking and comprehension skills.
Must have excellent verbal and written communication skills.
Must have excellent phone answering skills.
Excellent customer service and relationship building skills.
Professional, confident, upbeat and friendly telephone voice.
Writing engaging, clear and error-free content for website.
Strong attention to detail and solid organizational skills.
Reliable with stable work history and strong work ethic.
Ability to multi-task and work independently.
Basic computer proficiency, including Microsoft Word and Excel.
Skills and Helpful Qualifications

American-Style English Proficiency, Telephone Skills, Website Chat, Data Entry, Website Development Skills, Graphic Design Experience, Professionalism, Verbal Communication, Listening, Customer Focus, People Skills, Writing Skills, Problem Solving, Technical Understanding, Reporting Skills, Organization, Microsoft Office Skills.

What We Offer

We are an established family owned company with a professional and supportive culture, with team members who have been with us for many years. You will be given the training, resources and support that you need to build a long-term career with our company.



*** TO APPLY: Please answer the following questions in an audio or video format (video is preferred if possible):

Tell us about your FAVORITE job you have worked at. What did you like about the position? How long were you at the position?
Tell us about previous phone related customer service positions you have had and what you believe is most important to be successful in customer service.
Although we will train, basic graphic design skills, writing skills for blog and website content, and basic knowledge of SEO and websites is helpful. Tell us about your experience in these areas.
Tell is us if you have a quiet and private work area free of distractions to work from.
Attendance is very important for this position. Tell us about your on time and reliable attendance in previous positions.
Reliability of electricity and internet will be important. Tell us about your experience with power outages and internet outages. What back-up systems do you have in place if there are outages.
Computer set up – tell us about the computer you will be using for this position. Include operating system, age, reliability, and do you have a reliable back up if needed?
Tell us a bit about yourself, and the reason you are attracted to this position.
Tell us about what is most important to you in a job to make you satisfied.
Tell us what your long term career goals are.
Please tell us also if you have any questions about this position.