7 Years Client Relations VA / Airbnb / STR Property Manager

Overview

Looking for full-time work (12 hours/day)

at $9.09/hour ($2,400.02/month)

Associates degree

Last Active

April 3rd, 2025 (yesterday)

Member Since

November 3rd, 2018

Profile Description

Hi there! I'm Upgrade to see actual info.
I am an Airbnb property manager, a wordsmith, and a virtual assistant specializing in short-term rental operations.
With 7 years of experience in client relations/customer service, nearly 3 years in property management, and over 70,000 words of written work (blogs and SOPs), I have honed both the art of stitching words and the mastery of managing short-term rental operations, especially, fostering meaningful relationships with guests from all walks of life by providing tailored-fit solutions and virtual assistance.
Experience: 
- Canada-based property management- USA-based property management- Australian-based clientele- Blog and SOP/Guide writing for international clients: Switzerland, Canada, Australia, the USA, and Belgium
Property management expertise: 
- Handle guest inquiries promptly and professionally- Screen potential guests and manage booking confirmations- Schedule and coordinate cleanings and maintenance with onshore staff- Collaborate with the onsite manager and team to ensure seamless operations- Send personalized messages to enhance guest experience- Efficiently resolve issues and de-escalate high-stress situations- Manage listing calendars and listing optimization- File damage claims- Craft thoughtful guest reviews and respond to feedback to maintain a strong reputation
Proficient in the following platforms: Airbnb | VRBO | Upgrade to see actual info | Direct Booking
Long-term rentals: Zillow | Upgrade to see actual info | Furnished Finder | Facebook (FB) Marketplace
Tools/Software: Hospitable | Hostaway | Hostify | OpenPhone | MINUT | Notion | ClickUp | Slack | Trello | Breezeway | Missive | EZCare | Whale | Google Office Suites | Microsoft Office | Insacart | Amazon | Walmart+ | Canva

If you're looking for a client relations expert, a property manager, or a customer service wizard, give me a quick chat; let's bring your ideas to life : )
Big smiles, Upgrade to see actual info