Profile Description
With over five years of experience in Customer Service, I have developed strong expertise in product knowledge, technical support, and ticket management, assisting U.S. customers in a leading call center in the Philippines. My ability to efficiently handle inquiries and resolve issues has consistently contributed to high customer satisfaction and Upgrade to see actual info addition, I have two years of experience in a B2B company, where I started as a Data Specialist, ensuring accurate data processing. I later transitioned to the Business Development team, managing reports and supporting strategic decision-making, before moving into Technical Support, assisting clients with troubleshooting and issue resolution.I also have nearly two years of experience as a Real Estate Virtual Assistant, where I coordinated with Project Managers, managed work order inquiries, and handled critical data processing. This role enhanced my problem-solving skills, attention to detail, and ability to manage complex tasks efficiently.Additionally, I have six months of experience as a General Virtual Assistant, where I handled:Lead & NDA Management – Followed up on NDAs, ensured proper documentation, and onboarded new leads from various platforms.Marketing Support – Distributed marketing kits, managed social media inquiries, and enhanced engagement across Facebook, LinkedIn, and TikTok to generate new leads.I am committed to delivering exceptional service, maintaining a positive and professional attitude, and continuously expanding my skill set to drive customer satisfaction and business success. My diverse background in customer service, technical support, data management, business development, real estate, and virtual assistance enables me to adapt and contribute effectively to any team.I look forward to the opportunity to bring my expertise and dedication to your organization.<button class="rounded-lg text-token-text-secondary hover:bg-token-main-surface-secondary" aria-label="Copy" data-testid="copy-turn-action-button"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="Upgrade to see actual info" class="icon-md-heavy"></svg></button><button class="rounded-lg text-token-text-secondary hover:bg-token-main-surface-secondary" aria-label="Good response" data-testid="good-response-turn-action-button"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="Upgrade to see actual info" class="icon-md-heavy"></svg></button><button class="rounded-lg text-token-text-secondary hover:bg-token-main-surface-secondary" aria-label="Bad response" data-testid="bad-response-turn-action-button"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="Upgrade to see actual info" class="icon-md-heavy"></svg></button><button class="rounded-lg text-token-text-secondary hover:bg-token-main-surface-secondary" aria-label="Read aloud" data-testid="voice-play-turn-action-button"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="Upgrade to see actual info" class="icon-md-heavy"></svg></button><button class="rounded-lg text-token-text-secondary hover:bg-token-main-surface-secondary" aria-label="Edit in canvas"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="Upgrade to see actual info" class="icon-md-heavy"></svg></button>4o team's success.