Summary
Self-motivated and dependable while achieving high performance with minimal supervision. Pragmatic and highly enthusiastic looking to broaden my set of skills.
Skills
>Courteous demeanor
>Strong organizational skills
>Energetic work attitude
>Customer service expert
>Fast learner
>Seasoned in conflict resolution
>Results-oriented
>Computer proficient
>Positive learning process
Experience
02/2015 to 09/2016 Customer
Service Representative (CSR) at Teleperformance Davao City, Davao del Sur
>Successfully interacted with customers to expedite requests.
>Guaranteed positive customer experiences and resolved customer
complaints.
> Part of Top 100 performers of every month from June 2015 to September 2016 consistently.
> Ranked Top 8 for having one of the highest Quality Score in the year 2015 out of 600 Representatives.
>Developed highly empathetic client relationships and earned
reputation.
>Cross-trained and provided back-up for other customer service
representatives when needed.
02/2018 to 07/2018 Customer Service Representative (CSR) at Alorica Davao City, Davao del Sur
>Delivered an exceptional level of service to each customer by
listening to concerns and answering questions.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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