no skill summary
Experience: 5 - 10 years
I worked in a BPO company handling a travel account that utilizes Amadeus as a main tool for 6 years.
Experience: Less than 6 months
Experience: 2 - 5 years
- Conducts quality & risk audits - Facilitate and participate in Quality Calibration - Conducts coaching, provide feedbacks, and design action plan - Determine and document any areas that may need improvement by conducting data analysis - Review and analyze the effectiveness of the modifications made in an existing data or practice - Publish quality reports
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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