Customer Service Expert | Video Editor | Bookkeeper

Overview

Looking for part-time work (5 hours/day)

at $10.00/hour ($1,100.00/month)

Bachelors degree

Last Active

December 3rd, 2024 (yesterday)

Member Since

May 14th, 2017

Profile Description

With over a decade of diverse experience in finance operations, customer service, and technical support, I am currently thriving as a Finance Associate at SAP Philippines Inc. My role encompasses end-to-end support for SAP travelers, ensuring smooth navigation of the Travel and Expense booking tool, resolving reimbursement concerns, and auditing expense reports to maintain compliance with company policies and local regulations.
Previously, I contributed to RealPage Philippines Inc. as a Contact Center Associate II, where I expertly handled inquiries about apartment leasing, created and managed maintenance work orders, and provided comprehensive data analysis through pivot tables. My tenure at Alorica Philippines further honed my skills in customer service and operations, where I advanced from a Customer Service Agent to a Resolution Supervisor and eventually a Subject Matter Expert. During this time, I was instrumental in maintaining employee databases, creating performance scorecards, and preparing process documentation, while also handling escalated calls and supporting training initiatives.
Additionally, I possess basic video editing skills and foundational knowledge in bookkeeping. My diverse skill set, combined with my commitment to operational excellence, makes me a versatile professional ready to tackle new challenges.