Sales & Retention Specialist | CRM & Lead Management Expert | Digital Marketing

I have extensive experience in cold calling across various industries, including real estate, insurance, and telecommunications. My role involved reaching out to potential clients, introducing services, handling objections, and setting appointments. I utilized CRM tools like BOOMTOWN and DYL to manage leads efficiently, ensuring follow-ups and conversion tracking. My ability to build rapport, maintain professionalism, and adapt my pitch to different customer needs has contributed to successful sales and client retention.

Customer Service Experience: With nearly a decade of experience in customer service, I have handled inbound and outbound calls for top U.S. telecom brands like T-Mobile, AT&T, Sprint, and Amazon. My responsibilities included resolving customer concerns, troubleshooting technical issues, processing refunds and payments, and upselling services. I take pride in delivering excellent customer experiences by actively listening, problem-solving, and ensuring customer satisfaction. My ability to remain calm under pressure and provide efficient solutions has contributed to high retention rates and positive client feedback.

Graphic Design Experience & Aspirations: I studied Graphic Arts and Printing Technology but was unable to complete my degree due to financial reasons. However, I have continuously practiced graphic design through self-learning, creating logos and visual content for my small business and personal projects. I am proficient in Photoshop and Canva, using them for photo editing, branding materials, and digital content creation. While my professional background has been in the BPO industry, design has remained a passion, and I have enhanced my skills through YouTube tutorials and hands-on experience. I am eager to work with clients who can provide long-term opportunities, allowing me to refine my craft and become an expert in the field.

Video Editing Experience & Aspirations: I have completed a beginner training program in video editing, earning a certification that has equipped me with foundational skills in Premiere Pro and CapCut. While I am new to professional video editing, I have a strong passion for visual storytelling and content creation. I am eager to work with clients who can help me refine my skills and gain hands-on experience in the field. My goal is to transition into video editing full-time, as I am looking for a more creative and fulfilling career beyond cold calling.