With a background in BPO, teaching, and Quality Assurance (QA), I bring a diverse skill set that blends customer service, education, and quality management. I started as a Technical Support and Customer Support Representative, assisting customers with troubleshooting, billing inquiries, and soft-selling. My experience as a High School and Online English Teacher honed my communication skills, proficiency in MS Office and Canva, and expertise in lesson planning, proofreading, and editing. In QA, I focused on test case creation, performance monitoring, and process improvement. Trained as a Virtual Assistant for Upwork, I excel in multitasking, time management, and delivering high-quality work to help clients achieve their goals.
Additionally, I have a basic background in Asana, Flodesk, QuickBooks, Salesforce, and Trello, allowing me to efficiently manage tasks, automate workflows, handle financial records, and track customer interactions. My adaptability and eagerness to learn new tools ensure that I can support various business operations effectively.
With my diverse experience, strong technical and communication skills, and proficiency in various tools, I am committed to delivering high-quality work and helping businesses streamline their operations. I am eager to contribute my expertise as a Virtual Assistant and support clients in achieving their goals efficiently.
Let’s connect and make great things happen!
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: 6 months - 1 year
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 1 - 2 years
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