With 3 years of experience in the BPO industry, I have spent 2 years as a Customer Service Representative and 1 year as a Real-Time Analyst. In customer service, I developed strong communication and problem-solving skills while ensuring customer satisfaction. As a Real-Time Analyst, I monitored performance metrics, adjusted staffing levels, and worked closely with teams to maintain service levels and optimize operations. My background allows me to approach both customer support and operational efficiency with a balanced, data-driven perspective.
Experience: 2 - 5 years
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.