GENERAL VIRTUAL ASSISTANT| CUSTOMER SUPPORT REPRESENTATIVE

Customer Support and Problem Resolution: Address customer inquiries, concerns, and complaints via phone, email, or chat, ensuring timely and effective resolution. Product and Service Information: Provide accurate information about products, services, pricing, and policies, helping customers make informed decisions. Order Processing and Tracking: Assist customers with placing orders, processing returns, and tracking shipments, ensuring a smooth transaction experience. Documentation and Record-Keeping: Maintain detailed records of customer interactions, transactions, and feedback, ensuring accurate documentation for future reference. Customer Feedback and Improvement: Collect and relay customer feedback to relevant departments, contributing to the continuous improvement of products, services, and customer satisfaction

As an Executive Assistant, I bring a strong background in administrative support, communication, and organizational management. My experience includes email and calendar management, travel coordination, appointment scheduling, and customer support. With a keen eye for detail and a proactive approach, I ensure seamless daily operations, optimize workflows, and provide top-tier assistance to executives and teams. My proficiency in productivity tools (Google Suite, MS Office, Trello, Asana, Zoho) and strong critical thinking and problem-solving skills make me an efficient and reliable assistant.