6 Years of Customer Service experience, And Virtual Assistant aspirant.
Experience: 2 - 5 years
I've been working for 5 years in a BPO industry as a Customer Service Representative List of the account and LOB's that I handled are: Travel Account (Chat, Email and Voice) Financial Account (CSR Voice) Insurance Service Rep (Business to Business , Underwriting Support) I also worked as a Real-time Analys in one of my previous jobs for 1 year wherein I monitor agent schedules in real-time and ensure adherence to assigned shifts, breaks, and activities. Adjust schedules as needed to handle unexpected events, such as call spikes or system outages.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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