Communication skills- Strong written and spoken communication skills, with a good command of grammar and spelling
Typing -Types quickly to keep response times low (60 WPM)
Positive attitude- Maintain a positive tone and attitude, even when dealing with angry or frustrated customers
Multitasking- Handle multiple customers at once
Communication- Communicate well in writing and speaking, and in the language the customer speaks
Digital literacy- Uses the tools and resources available to respond to customer queries
Time management- Always plan how to use
time to complete your work
Resourcefulness: Improvise and come up with unconventional solutions to problems
Patience- Being able to interact with customers without getting aggravated
Empathy- Understand what the customer is feeling and connect with them
Closing- Being able to bring each chat to a clear conclusion
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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