General Virtual Assistant

As a Transaction Coordinator at American Dream Team Real Estate Broker, I manage the administrative and logistical aspects of real estate transactions, ensuring a smooth and efficient process from contract to closing. My role involves coordinating between buyers, sellers, agents, lenders, and title companies to facilitate timely and accurate closings. Key Responsibilities and Achievements: Contract Management: I review and ensure all real estate contracts and documents are completed accurately, signed by all necessary parties, and properly filed. I also track deadlines and conditions to prevent delays in the transaction process. Document Preparation & Compliance: I prepare all necessary documentation for each transaction, including purchase agreements, addendums, disclosures, and closing documents, ensuring compliance with local, state, and federal regulations. Communication & Coordination: Act as the central point of contact for all parties involved in the transaction, including buyers, sellers, agents, escrow officers, and lenders. I ensure all parties are informed of deadlines, contingencies, and required actions, reducing miscommunication and delays. Timeline Management: I maintain detailed transaction timelines and ensure that key milestones—such as inspections, appraisals, and financing—are completed on time. I also coordinate the scheduling of necessary appointments (e.g., property showings, inspections, appraisals). Closing Coordination: I work closely with title companies, lenders, and escrow officers to ensure all closing documents are accurate and ready for final signatures. I also track the status of the transaction and help resolve any last-minute issues before closing. Problem-Solving & Issue Resolution: I address issues that arise during the transaction process, including delays in financing, inspection issues, or missing documentation, and work with relevant parties to resolve them promptly and professionally. Client Support: I provide ongoing support to clients throughout the transaction process, answering questions, explaining steps, and helping them understand timelines and requirements. Through my work as a Transaction Coordinator, I have helped streamline the transaction process, ensuring seamless closings, reducing errors, and increasing client satisfaction. My attention to detail and ability to manage multiple tasks simultaneously have been crucial in maintaining efficiency in a fast-paced environment.

As an Office Administrator at Prime Marketing Source, I manage day-to-day office operations, ensuring the smooth and efficient functioning of the workplace. My role includes supporting various departments, managing office supplies, coordinating schedules, and handling communication across multiple levels of the organization. Key Responsibilities and Achievements: Administrative Support: Provided administrative support to senior executives and departments, including scheduling meetings, coordinating travel arrangements, preparing reports, and handling correspondence. Office Management: Oversaw office supplies and equipment, ensuring all materials were stocked and functioning properly. Managed vendor relationships for services such as office cleaning, IT support, and maintenance. Document Management: Organized and maintained office filing systems, both physical and electronic, ensuring all documents were easily accessible and compliant with company policies. Client Communication: Acted as the first point of contact for clients and visitors, handling inquiries, directing calls, and ensuring a professional and welcoming office environment. Expense Tracking: Managed office budget, tracked expenses, and processed invoices, ensuring timely payments and maintaining accurate financial records for office operations. Team Collaboration: Worked closely with HR, finance, and IT departments to support office initiatives, such as onboarding new employees, managing payroll documents, and resolving technology-related issues. Throughout my role, I have streamlined office procedures, improved communication, and ensured a high level of organization and efficiency within the office environment. My strong multitasking skills, attention to detail, and proactive approach have been instrumental in enhancing overall office performance.

As a Customer Service Representative, I have developed a strong ability to assist customers with their inquiries, resolve complaints, and ensure a positive experience with the company. My role involves answering phone calls, responding to emails, and providing real-time support via live chat. I also handle billing issues, product returns, and exchanges, while maintaining up-to-date knowledge of company policies and product offerings. Key Responsibilities and Achievements: Responded to over 100 customer inquiries per day, resolving issues efficiently and effectively. Maintained a customer satisfaction rating of 95% through exceptional service and empathy. Worked with cross-functional teams to address product-related concerns and ensure customer satisfaction. Utilized CRM software to track customer interactions and ensure follow-up on unresolved issues. Throughout my time in this role, I’ve honed my communication skills, learned how to manage challenging situations with professionalism, and developed a deep understanding of customer needs, always striving to exceed expectations.

As a Bookkeeper at ALL State Insurance and Mel's Jewelry Place, I am responsible for maintaining accurate financial records, ensuring all transactions are recorded correctly, and assisting with monthly and annual financial reporting. My role involves working closely with clients to manage their accounting needs and provide them with clear, organized financial statements. Key Responsibilities and Achievements: General Ledger Management: Maintained and reconciled the general ledger by reviewing transactions and ensuring they were categorized correctly, ensuring financial statements reflected accurate data. Accounts Payable & Receivable: Managed accounts payable and receivable by processing invoices, tracking payments, and ensuring vendors were paid on time, while following up on overdue accounts to maintain cash flow. Bank Reconciliation: Performed monthly bank reconciliations to ensure bank statements matched internal financial records, identifying discrepancies and resolving them efficiently. Financial Reporting: Generated monthly, quarterly, and annual financial reports, including profit and loss statements, balance sheets, and cash flow statements, providing key insights to management for decision-making. Payroll Processing: Assisted with payroll processing, ensuring employees were paid correctly and on time, and ensuring payroll taxes were filed accurately and on schedule. Software Utilization: Utilized accounting software such as QuickBooks to track financial data, prepare reports, and automate processes to increase efficiency and accuracy. Client Support: Worked directly with clients to answer inquiries, provide financial advice, and help them understand their financial data, helping them maintain a clear overview of their business finances. Through my role as a Bookkeeper, I have contributed to the financial stability and success of the company and its clients by maintaining precise records, ensuring regulatory compliance, and providing transparent financial reports. My attention to detail and proactive approach to resolving discrepancies have been key to managing efficient and accurate bookkeeping operations.