Team Lead/Appointment Setter/Receptionist/SMM/Real Estate/VA

Served as a representative for clients from start to the end of transaction closing. Worked with buyers, sellers, and renters to sell, buy or rent pre-owned properties throughout the tri-county area. Developed relationships with clients.

Welcomed and assisted clients and visitors, ensuring a positive and professional first impression. Managed high volumes of incoming calls and emails, addressing customer inquiries, complaints, and requests with efficiency and empathy. Maintained the front desk and reception area, ensuring organization and adherence to company standards. Scheduled appointments, coordinated meetings, and managed calendars for the executive team. Processed and tracked customer requests, ensuring timely follow-up and resolution. Collaborated with internal teams to streamline customer service workflows and improve satisfaction rates. Handled data entry, maintained accurate records, and managed sensitive client information confidentially. Upsold products and services to customers based on their needs, achieving a [specific percentage or sales figure, if applicable]. Trained and mentored junior staff to ensure consistent service quality and adherence to protocols. Skilled in utilizing online platforms like Booking.com, Expedia, and Airbnb to book accommodations for both personal and professional travel. Adept at researching, comparing, and selecting suitable accommodations based on budget, location, and amenities.

Proficient in leveraging Canva's design tools to produce high-quality visual content, from simple presentations to complex marketing campaigns. Skilled in utilizing Canva to create visually appealing and professional designs, including social media graphics, presentations, infographics, and marketing materials.

Experienced in leading and motivating teams to achieve project goals and exceed expectations. Skilled in delegating tasks, providing guidance, and fostering a collaborative work environment.