Customer Service|Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

February 20th, 2025 (3 days ago)

Member Since

October 3rd, 2024

Profile Description

I have over 10 years of experience in the BPO industry. I'm passionate about providing exceptional customer service and contributing to the success of my team.  Throughout my career, I've sharpened my skills in a variety of areas, including:

1. Customer Service: I excel at building strong relationships with customers,
understanding their needs, and resolving their issues promptly and
effectively.

2. Communication: I am a clear and concise communicator, both verbally and in writing. I can adapt my communication style to different audiences and situations.

3. Multitasking: I am highly organized and can handle multiple tasks simultaneously without compromising on quality.

4. Time Management: I am efficient and can prioritize my tasks to meet
deadlines and deliver results.

5. Problem-Solving: I am a creative problem-solver and can think critically to identify and implement solutions.

6. Decision-Making: I am confident in my decision-making abilities and can make sound judgments based on available information.

7. Administrative Support: I am proficient in using various office software and can
provide administrative support as needed.

8. Calendar management: I'm proficient in managing complex calendars, scheduling
meetings, and coordinating travel arrangements.

9. Email management: I'm skilled at managing email accounts, responding to
inquiries, and drafting and formatting documents. 

Throughout my career, I have worked in various roles within
the BPO industry, including customer service representative, sales
representative, and bank associate. I have gained valuable experience in
handling customer inquiries, resolving technical issues, processing orders, and
providing account management support.

In my most recent role as a Senior Vetting Analyst, I was
responsible for conducting thorough background checks on potential employees to
ensure compliance with regulatory standards. This involved reviewing resumes,
application forms, and conducting reference checks. I also conducted internal
database checks to verify the accuracy of information declared by candidates
and to ensure they have a clean background.

I have gone through trainings to enhance my skills in Amazon Product Research and Executive Assistant Role that entails: Email Management, Calendar Management, travel management and etc.  I am a highly motivated and results-oriented individual with a strong work ethic. I am always eager to learn and grow, and I am committed to providing the highest level of service to my clients.

I am currently seeking a new opportunity to utilize my
skills and experience in a challenging and rewarding role. I am confident that
I can make a significant contribution to your team and help your organization
achieve its goals.