Virtual Assistant | Customer Service | Bookkeeper

As a dedicated personal assistant with a strong foundation in customer service, I excel at providing seamless support to individuals and businesses. I manage a variety of administrative tasks, from scheduling appointments to organizing travel arrangements, ensuring that daily operations run smoothly. I am adept at handling client inquiries, managing communications, and resolving issues with professionalism and empathy. I prioritize excellent communication, ensuring that both internal and external stakeholders feel heard and valued. My problem-solving skills and ability to remain calm under pressure enable me to handle challenges efficiently while maintaining a positive, customer-focused attitude.

Delivered prompt and professional customer service through messaging platforms such as live chat, email, and social media, addressing a high volume of customer inquiries daily. Provided clear, concise, and empathetic responses to resolve issues related to product information, order status, invoices, and technical support. Utilized problem-solving skills to handle complex inquiries and complaints, ensuring customers received accurate information and timely resolutions. Worked closely with cross-functional teams, escalating issues when necessary, and ensuring follow-up to guarantee full resolution and customer satisfaction.

Created professional and eye-catching visual content, including social media graphics, presentations, brochures, and invitation, using Canva. Customized Canva templates and developed unique designs in line with client branding, ensuring consistency across marketing materials. Understand the Client's design needs and incorporated feedback to deliver polished final products.

I have basic knowledge with Adobe Photoshop. I designed and edited high-quality graphics, including logos, marketing materials, social media visuals, and posters. Created visually appealing layouts and compositions for brochures, flyers, advertisements, and banners that aligned with client branding and marketing objectives. Collaborated with clients to interpret design briefs, providing creative solutions and multiple revisions to meet their specific needs.