Virtual Assistant

-Handles 150 outbound/inbound calls per day -Reaching out to qualified leads to schedule appointments with agents. -Track key performance indicators (KPIs), such as number of leads generated, appointment scheduled, and conversion rates. -Keep up-to-date with industry trends, market conditions, and best practices in real estate sales. -Analyze performance data to identify areas for improvement and optimize lead generation strategies.

- Provided excellent customer service by answering inquiries, addressing concerns, and resolving issues promptly. - Successfully resolved complex customer inquiries and complaints, resulting in increased customer satisfaction. - Demonstrated ability to build rapport with diverse clientele and foster long-lasting relationships. - Present the company's products or services effectively, highlighting their benefits and value - Consistently achieved 120% of monthly sales for a whole year and awarded as VIP for exceptional service.

- Coordinate and schedule appointments based on customer preferences, availability, and sales team requirements. - Update appointment calendars and databases accurately. Input customer information, appointment details, and follow-up actions. - Ensure data accuracy and consistency. - Maintain organized records of appointments, correspondence, and customer interactions. - File and retrieve documents as needed.