With an experience of over 8 years in a BPO setting, i must say that i had mastered the skill of multitasking, assertive thinker and excellent communication and written skills that may be required as a virtual assistant.
Experience: 2 - 5 years
Provide technical services on clients mobile and broadband service including resolving mobile and internet service and technician dispatch. I had been handling escalated calls from clients as well.
Experience: 2 - 5 years
Assist clients on their account related concerns (billing and account maintenance). Also includes pitching Telco products and services. Retain clients through consistently delivering high standard customer service. Take supervisory calls and assist on agents coaching and performance development.
Experience: 6 months - 1 year
Assist on database management. Update website by collecting data properties. Provides marketing via e-flyers, signages and web posting. Obtain exclusive marketing appointments for properties
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