General Virtual Assistant

I have extensive experience in calendar management, particularly in my role as a Global Training Support. Using tools like Zoom, MS Teams, Calendly, and Google Calendar, I efficiently schedule 1-on-1 meetings, team meetings, calibration sessions, and coaching sessions with agents. I am adept at organizing and managing schedules to ensure seamless communication and productivity both at work and in my personal life.

I have six years of experience in Customer Service within the BPO industry. Starting from the frontline as a Customer Service Representative, I have honed my skills in handling various customer inquiries and issues effectively. Over the years, I've progressed to roles such as Technical Support, Coach, and Senior Quality Evaluator, gaining a deep understanding of customer needs and how to exceed their expectations. I am dedicated to providing excellent service and ensuring customer satisfaction in every interaction. Account Handled: Sprint, Assurance Wireless, Dish, Boost Mobile, Samsung Electronics Australia

In my role as a Senior Quality Evaluator and Global Training Support in the BPO industry, I specialize in ensuring top-notch service delivery. With my expertise in call listening and evaluation, I meticulously assess interactions to maintain and improve service quality standards. Additionally, as part of the Global Training Support team, I contribute to creating effective training programs that enhance the skills of our employees, ensuring they provide exceptional service consistently.

I have extensive experience in Data Entry, including proficient use of MS Excel for data input and management. During my role as a Global Training Support, I handled various data entry tasks, including organizing and inputting data into Excel spreadsheets. My attention to detail and accuracy ensured that all data was entered correctly and efficiently, contributing to the smooth operation of training programs.

I have extensive experience in Email Management, utilizing platforms such as Outlook within my role as a Global Training Support professional in the BPO industry. Additionally, outside of work, I am proficient in managing emails using Gmail. I am skilled in organizing, prioritizing, and responding to emails promptly and efficiently, ensuring smooth communication and workflow.