Virtual Assistant

Successfully managed ad campaigns, created profiles, and monitored their performance. This role allowed me to leverage specific tools and strategies that are also applicable to other social media platforms.

Devised and executed projects aimed at addressing challenges within the portfolio, focusing on enhancing both quality standards and customer satisfaction levels. These projects were meticulously crafted to identify and measure key issues, allowing for a clear understanding of the scope and limitations involved. I developed comprehensive mechanics to govern these projects, ensuring they were effectively communicated to both operational teams and leadership stakeholders. Through strategic planning and persuasive presentations, I successfully garnered approval for these initiatives, leading to the seamless execution of multiple projects. The outcomes consistently surpassed expectations, delivering optimal results and driving continuous improvement across the organization.

In my role as a technical support agent, I provided assistance to students in the US who encountered difficulties accessing their electronic books online. This involved guiding them through the enrollment process, including assistance with access codes when necessary. Additionally, I supported teachers who encountered issues while registering students online. Furthermore, I conducted basic troubleshooting for both computer-related issues and website functionality problems.

Maintaining positive relationships between the company and its customers, ultimately contributing to customer satisfaction, loyalty, and retention by tracking random calls, spearheading client calibration and create project for the portfolio.

Possessing adept coaching abilities, I excel in guiding agents through business processes and skill enhancement strategies. This entails developing and overseeing tailored action plans to address individual needs, conducting random call monitoring sessions, and facilitating focused coaching sessions lasting between 30 minutes to an hour. Additionally, I actively share agents' performance dashboards and collaborate with them to identify areas for improvement before each month's end. This proactive approach ensures continuous growth and development among the team, fostering a culture of excellence and achievement.