Virtual Assistant

Throughout my tenure in customer support, I've consistently demonstrated a commitment to providing exceptional service. I excel in addressing inquiries, resolving issues, and ensuring customer satisfaction. My experience includes efficiently managing high call volumes, responding to emails promptly, and utilizing various communication channels to assist customers. I'm adept at navigating complex situations with patience and empathy, striving to exceed expectations with every interaction. Moreover, I've developed strong problem-solving skills and a keen ability to adapt to evolving customer needs. My dedication to delivering top-notch support has resulted in positive feedback and long-lasting relationships with clients.

I acquired this skill when I was a senior engineer at my former company. I was tasked to create data in Excel and Google Sheets and use them for reporting the department's performance, decision-making in our team as well as the inventory of our products. I am detail-oriented. I also worked as a virtual assistant doing data entries and letter creation.

I possess extensive experience in working with computers across various platforms and applications. Proficient in Windows environments, I'm skilled in using a wide range of software, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace (Docs, Sheets, Slides, Gmail), and various productivity tools. Additionally, I'm comfortable with database management systems and have a solid understanding of basic troubleshooting techniques. Whether it's conducting research online, creating documents and presentations, or performing data analysis, I leverage my computer expertise to streamline tasks and achieve optimal results efficiently.

My English proficiency stems from years of immersion in the language, both academically and practically. I have consistently achieved high scores in English language proficiency tests and have honed my skills through extensive reading, writing, and communication in English. Additionally, I have engaged in various English-speaking environments, including academic settings, professional contexts, and social interactions, which have further enhanced my fluency and comprehension. Whether it's understanding complex texts, expressing ideas clearly and effectively, or engaging in fluent conversation, I am confident in my ability to navigate the intricacies of the English language proficiently.

As a beginner in CSS, I've embarked on a journey to enhance my web development skills and create visually appealing and engaging websites. I've started by learning the fundamentals of CSS, including selectors, properties, and values, to style HTML elements and enhance their presentation on web pages. Through hands-on practice and experimentation, I've gained proficiency in applying basic styling such as colors, fonts, margins, padding, and borders to elements. Additionally, I'm beginning to explore more advanced CSS concepts like positioning, layout techniques, and responsive design to ensure compatibility across different devices and screen sizes. While I'm still in the early stages of my CSS journey, I'm eager to continue learning and mastering CSS to create aesthetically pleasing and user-friendly web experiences.

As a beginner in HTML, I've started my journey by learning the foundational principles of web development. I've become familiar with HTML tags, elements, and attributes, understanding their roles in structuring content and creating web pages. Through hands-on practice and guided tutorials, I've gained proficiency in creating basic web pages, including headers, paragraphs, lists, and links. Additionally, I'm beginning to explore the use of semantic HTML to enhance accessibility and search engine optimization.

As a beginner in Python, I'm excited to explore the endless possibilities this versatile programming language offers. I've started by familiarizing myself with Python's syntax, data types, control structures, and basic concepts of object-oriented programming. Through hands-on practice and guided tutorials, I've gained proficiency in writing simple scripts to automate tasks, manipulate data, and solve basic problems. Additionally, I've begun to explore popular libraries and frameworks such as NumPy, Pandas, and Matplotlib for data analysis and visualization. While I'm still in the early stages of my Python journey, I'm eager to continue learning and expanding my skills to tackle more complex projects and challenges in the future.

As a beginner in Git, I've initiated my journey into version control and collaborative software development practices. I've started by understanding the fundamental concepts of Git, including repositories, branches, commits, and merges. Through hands-on practice and guided tutorials, I've gained proficiency in basic Git commands such as init, add, commit, push, pull, and merge. Additionally, I'm beginning to explore more advanced Git functionalities, such as branching strategies, resolving conflicts, and collaborating with others using platforms like GitHub or GitLab. While I'm still in the early stages of my Git journey, I'm eager to continue learning and mastering Git to streamline my development workflow, track changes effectively, and contribute to collaborative projects with confidence.

As a beginner in PostgreSQL, I have embarked on a journey to learn and understand the fundamentals of this powerful relational database management system. Through self-study and hands-on practice, I have gained proficiency in basic database concepts such as creating tables, inserting data, querying information, and updating records using SQL commands within the PostgreSQL environment. Additionally, I am familiarizing myself with more advanced features like database normalization, transactions, and joins to enhance my skills further. While I am still in the early stages of my PostgreSQL journey, I am eager to continue learning and growing my expertise in database management and administration.