General Virtual Assistant

In my previous leadership roles, I have successfully guided teams towards achieving our goals by fostering a collaborative and inclusive environment. I prioritize clear communication and actively encourage team members to share their ideas and feedback. By empowering others and providing the necessary support and resources, I help individuals reach their full potential while driving overall team performance. My approach is rooted in adaptability and resilience, ensuring that we can navigate challenges together and celebrate our successes as a cohesive unit.

I pride myself on my strong time management skills, which allow me to prioritize tasks effectively and meet deadlines consistently. By utilizing tools like to-do lists and digital calendars, I organize my workload to maximize productivity while maintaining high-quality standards. I am adept at balancing multiple responsibilities, ensuring that urgent tasks are completed promptly without compromising the overall workflow. My ability to assess and adjust priorities as needed enables me to adapt to changing circumstances and maintain a steady pace, ultimately contributing to the success of my team and projects.

I have been working in the customer service industry since 2017, starting in retail and transitioning to the BPO sector, where I have spent nearly 4 years. Both environments share a common goal: delivering exceptional customer service. Working in BPO has been particularly challenging due to language barriers, but it has also provided a valuable opportunity to enhance my communication skills. Additionally, critical thinking is essential for resolving customer concerns effectively, and I always strive to go above and beyond to ensure customer satisfaction.

As a Returns Back-Office Agent, I excel in managing and processing return requests efficiently while ensuring a seamless experience for customers. My attention to detail and strong organizational skills allow me to accurately handle documentation and maintain inventory records. I prioritize clear communication, collaborating with cross-functional teams to resolve issues promptly and improve processes. My proactive approach helps minimize errors and enhances customer satisfaction, ensuring that every return is processed smoothly and effectively.