Real Estate Virtual Assistant

As a Real Estate Assistant and Transaction Coordinator, I have developed a comprehensive skill set that allows me to manage and support real estate transactions from start to finish with precision and efficiency. I am highly experienced in communicating with a wide range of stakeholders, including sellers, buyers, tenants, agents, property managers, and co-transaction coordinators. This ensures smooth interactions and timely updates throughout the process. My organizational abilities shine through in my work managing transaction documents, using tools like Syncplicity to file and share important paperwork securely. I am also proficient in drafting and editing property listings for MLS, as well as preparing and completing essential contracts, agreements, addendums, and rental forms using a variety of e-signature platforms such as Zipforms, DocuSign, DocHub, and Adobe Acrobat. My deep understanding of closing disclosures and ALTA settlements allows me to assist clients in navigating the closing process with confidence. In addition to document management, I am skilled in managing transaction timelines and deadlines. Using tools like PaperlessPipeline, Google Calendar, and Airtable, I stay on top of important dates and ensure everything runs smoothly. I am also experienced in scheduling and coordinating showings, inspections, walk-throughs, and appraisals through ShowingTime, helping clients and agents stay organized. I have a strong background in prospecting and lead generation as well, with experience in using platforms like Apartments.com, Zillow, Trulia, and Realtor.com to expand business opportunities. Whether it’s cold calling for new business or managing existing leads, I’m dedicated to helping my team grow and succeed. Overall, my experience as a Real Estate Assistant and Transaction Coordinator has given me the ability to manage multiple tasks efficiently while providing top-notch support to clients and real estate professionals. I pride myself on my attention to detail, ability to meet deadlines, and commitment to ensuring a seamless transaction process for everyone involved.

I had nearly four years of experience working with Airbnb. Along these years, I have developed advanced expertise in using the Airbnb platform, navigating its processes, and understanding its Terms and Conditions. Skilled in handling all types of Airbnb claims, managing listing details, and maintaining calendars across multiple platforms, I excel at ensuring smooth operations for hosts and guests alike. Highly experienced in guest communication and relationship management, I bring a strong ability to understand and work effectively with people, offering valuable insights into handling interactions with various personalities. My background also includes extensive training in conflict resolution, enabling me to address and resolve issues promptly and professionally. Adaptable and receptive to change, I thrive in fast-paced environments, leveraging my advanced knowledge of Google Workspace and Microsoft Office tools to stay organized and efficient. My skill set makes me a valuable asset for any team focused on short-term rental management or client relations.

I have six years of experience in customer service, where I’ve built a strong ability to connect with people and solve problems efficiently. I’m skilled in managing communication through phone calls, chats, and emails using tools like RingCentral, OpenPhone, Airphone, Avaya, Omni Channel, Zendesk, and Slack. I’ve also worked with email platforms like Gmail, Yahoo, and Outlook, and I’m experienced in optimizing and managing emails using tools like Google Keeping and Gmelius. My focus has always been on providing clear, helpful support and making sure customers feel heard and valued.

With hands-on experience as a Property Manager, I’ve become very familiar with Hostaway, using it to seamlessly manage calendars and bookings for over 20 properties. I made sure to respond to guest inquiries within 5 minutes, handle check-ins and check-outs efficiently, and coordinate cleaning schedules with the team. Hostaway made it easy for me to stay organized and keep everything in sync. I also took time to review guest feedback, responding thoughtfully to encourage positive reviews and boost 5-star ratings. When issues arise, I handle conflicts and complaints with care, working on resolution claims when necessary. One of my key responsibilities was creating and optimizing property listings from scratch, including writing engaging descriptions to attract the right guests. Throughout it all, my goal was always to provide a seamless experience for guests while keeping everything running smoothly.