SEO Specialist & Administrative Support|Client Relations

Creates a content that drives engagement and conversions, aligning with the overall marketing strategy and objective of the Client. As a copywriter, it is my responsibility as well to conduct research to ensure content is accurate, informative, and SEO-friendly.

As an SEO Specialist, it is important to conduct keyword research and to execute targeted SEO strategies this is to increase website traffic and improve organic search rankings. Optimizing website content, meta tags, headers, and images to enhance on-page SEO

3 years and 8 months of BPO Experience (e-commerce account). 1 year as a regular Teammate and more than 2 years of being a Certified Subject Matter Expert who eventually became the Point of Contact of all Mentors. After a year of being an SME, I joined VSME who are taking supervisory calls, chats, and emails. Being an SME also means handling discussions, mock calls, coaching, case studies, daily reports (EOD), floor walk support, and managing people & their behavior.

Handled sensitive employee information, such as salaries, tax forms, and other personal data, while adhering to privacy laws and company policies. Ensuring that the payroll process complies with local, state, and federal labor laws. Including tax regulations. Keeping accurate records of employee pay, deductions, and other relevant information. This includes storing historical payroll data for future reference and audits (handled multiple google sheets/documents). Zoom meetings with loan officers when they have clarifications on their payroll or needed assistance in submitting their files for both compliance team and payroll department. De-escalated zoom contacts with integrity, accountability, and assurance that the issues of the Loan Officers will be resolved.