Bookkeeper and QuickBooks Technical Coach

With 4 years of experience as a QuickBooks Technical and Customer Service Coach, I have developed specialized expertise in troubleshooting issues and optimizing the usage of the software. Having handled the technical side of QuickBooks and provided training on features, I am adept at resolving difficulties, advising on best practices, and delivering excellent assistance to users.

With experience managing teams of associates and serving as a subject matter expert, I have developed strong leadership abilities. My background includes guiding teams to meet key deliverables and providing coaching to help associates develop professionally. Having taken on team leader roles and trained others, I am skilled at setting clear objectives, monitoring progress, providing constructive feedback, and fostering collaboration to achieve team goals.

With more than 10 years of experience as a Customer Service Representative, I have developed strong communication and problem-solving skills to provide exemplary assistance. Having handled inbound calls and provided training in past roles, I am adept at clearly communicating processes, addressing challenges empathetically, and guiding customers to optimal outcomes.

Having recently completed comprehensive training in QuickBooks Online, I acquired proficiency in core bookkeeping fundamentals including chart of accounts preparation, bank reconciliation, and utilizing QuickBooks features to generate invoices, bills, and sales orders.