Highly Experienced BPO Professional with over 9 years in the industry, bringing a diverse skill set spanning Sales Representation, Customer Service, Virtual Assistance, and Team Leadership. I am skilled in managing tasks with attention to detail, effective time management, and excellent organizational and communication abilities, and I have a proven track record of delivering results and supporting business growth.
Experience: 2 - 5 years
As a Customer Service Representative, I provided support via phone and email, ensuring timely and accurate resolution of customer concerns. I focused on delivering a high standard of service by addressing customer queries, troubleshooting issues, and coordinating with various departments to ensure swift resolutions. My role required excellent communication skills, problem-solving abilities, and attention to detail, all aimed at enhancing customer satisfaction and maintaining positive client relationships. Additionally, I tracked transactions and managed detailed records to ensure efficient follow-up and reporting.
Experience: 2 - 5 years
As a Virtual Assistant, I handled a wide range of administrative and operational tasks to support business efficiency. My responsibilities included data entry, calendar management, payment processing, and light bookkeeping for a credit repair company. I also managed file organization, drafted letters to credit bureaus, and ensured smooth communication between departments. My role required strong attention to detail and time management to keep operations running smoothly and deadlines met.
Experience: Less than 6 months
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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