SEO | Ecommerce | Shopify |Email Lead Gen VA

I research and compile essential data on potential real estate buyers, such as home addresses and phone numbers. Leveraging various databases, online resources, and research techniques, I meticulously collected accurate and up-to-date information, creating a reliable data source for lead generation activities.

Prepared Cash Receipts Journal & Cash Disbursement Journal of various barangays. Prepared general ledger. Handled other administrative tasks.

I played a pivotal role in ensuring customer satisfaction and resolving complex issues. I demonstrated my problem-solving abilities by investigating and resolving customer problems that were escalated by customer service representatives. By providing comprehensive files, guidelines, and learning materials, I equipped the representatives with the necessary resources to deliver exceptional service. Utilizing data analytics, I analyzed and prepared reports to evaluate the team's performance and identify areas for improvement in customer service. Additionally, I took charge of training newly hired representatives, imparting them the knowledge and skills essential for success in their roles. Moreover, I proposed and spearheaded the development of a help center using WordPress, resulting in streamlined customer support processes and improved access to information.