Virtual Assistant/Lead Generation

Overview

Looking for full-time work (8 hours/day)

at $2.84/hour ($500.02/month)

Associates degree

Last Active

November 24th, 2024 (yesterday)

Member Since

June 28th, 2023

Profile Description

Dedicated customer support specialist with over 6 months of experience in delivering exceptional service using Zendesk. Proficient in managing support tickets, troubleshooting issues, and ensuring customer satisfaction. Strong communicator with a passion for problem-solving and a commitment to continuous improvement.Key Skills:Zendesk Proficiency: Extensive experience with ticket management, automation, reporting, and integrations.Customer Interaction: Skilled in handling inquiries via email, chat, and phone, ensuring timely and effective resolutions.Problem Solving: Ability to analyze issues, provide clear solutions, and escalate when necessary.Data Analysis: Experience in generating reports and analyzing metrics to improve support processes.Team Collaboration: Work effectively with cross-functional teams to enhance customer experience.Professional Experience:Customer Support Representative
[Global Business Outsourcing] — [Philippines]
[April, 2024] – PresentManaged and supported tickets daily using Zendesk, maintaining a [100]% satisfaction rate.Implemented automation features that reduced response time by [100]%.