Ermie
Customer Service Representative/ Virtual Assistant/
Verified
With Timeproof
Overview
Looking for full-time work (9 hours/day)
at $5.00/hour ($990.00/month)
Bachelors degree
Last Active
February 24th, 2025 (2 days ago)
Member Since
May 28th, 2023
Profile Description
I am an experienced customer service supervisor of a widely known telecommunication account based in the United States (T-Mobile). I have handled complex customer issues resolving them promptly while maintaining professional relationships with my customers. I also graduated as the top trainee expert and ranked as the 5th expert KPIs-wise among all call center agents in the company for the month of April. I also have an experienced as an appointment setter for more than a year with a record of consistently hitting the target sales and KPIs. More importantly, I am well-versed in English as I am a graduate of Bachelor of Arts in English that honed both my verbal and written communication skill. My program enabled me to become a critical, analytical and creative thinker.
Additionally, I was a consistent part of student government from high school to college to which we organized events- from budgeting, organizing, prepared resolution and run letters.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
• Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention and taking over calls when necessary. • Answering product-related questions from experts and providing guidance and feedback for proper and prompt resolution. • Manages overall team score and performance ensuring KPIs and metrics are met.
Customer Support
Experience: Less than 6 months
Other Skills
Coaching » Homeschool » Tutorial Teaching
Experience: 2 - 5 years
I have enjoyed tutoring children about school activities. I also taught Senior High Students as an empowered student teacher and I was happy because they liked me and learn a lot from me.
Office and Administration » Data Entry
Experience: 1 - 2 years
Prepared procurement plans for events, and run letters and resolutions. Keep track of students' record and minutes of meeting of the organization.
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cagayan de Oro, Misamis Oriental
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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