Resolution Specialist | Property Manager

Resolution Specialist | Property Manager | Virtual Assistant

Verified

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $6.80/hour ($1,196.98/month)

Bachelors degree

Last Active

November 25th, 2024 (2 days ago)

Member Since

April 18th, 2023

Profile Description

I am a committed, self-motivated, reliable, responsible, friendly, and hardworking individual with a strong passion for providing excellent customer service at all times. With 4 years of professional experience as a Customer Service Representative, I have consistently demonstrated my ability to deliver outstanding support. In my current role as a Resolution Specialist at Airbnb, I have successfully resolved over 1,000 issues related to cancellations, refunds, alterations, rebooking, and review removal, always prioritizing the needs of both Guests and Hosts, as well as the reputation of the company. My experience includes handling user inquiries and complaints via phone, messaging, and email.

Additionally, I have 1 year of experience as a Virtual Assistant for a property manager. In this role, I assisted my client by creating Standard Operating Procedures (SOPs), responding to guest messages, and coordinating communication with cleaners. My excellent customer service and communication skills, combined with my relevant work experience, make me a valuable asset to any organization I work for.