Profile Description
I am a highly skilled and experienced professional with a strong background in order handling, email management, and appointment setting. With over 2 years of experience in a business-to-business account at Iron Mountain, I successfully responded to client emails and requests, made outbound calls, and scheduled visits for clients, ensuring adherence to their schedules. I also played a key role in setting appointments for meetings and potential investment clients, as well as managing Upgrade to see actual info my role as a Quality Assurance Manager at Teleperformance MOA for 1 year, I specialized in handling healthcare insurance under United Healthcare. I was responsible for billing, managing discounts, facilitating changes, and assisting clients in finding primary care physicians.During my 1-year tenure at Macy's.com and AMEX, I effectively managed credit card payment processes, including activation, order processing, renewal, and credit granting. My focus was on actively listening to customers, understanding their needs, and providing solutions to ensure a hassle-free experience.As a Google Ads VA for 1 year and 5 months, I gained expertise in handling ads and conducting thorough reviews before posting them for clients. Additionally, I spent 3 years as a Facebook Ads and Content VA, managing ad schedules, performing photo and video editing, and scheduling appointments for customer meetings with Upgrade to see actual infocation-wise, I hold a Bachelor's degree in Industrial Control Technology from Batangas State University. I have also completed training programs, including NCII Instrument and Control Calibration from TESDA (Batangas State University) and Shell Makati Instrument and Control Training.My skills encompass a wide range of areas, including being a careful and active listener, adept knowledge of computer troubleshooting and software applications, risk-taking, proficiency in MS Office, video and photo editing, familiarity with chat GPT technology, email handling, and appointment setting. I am known for my fast learning ability, enthusiasm for acquiring new knowledge, knowledge of computer hardware, expertise in Adobe Photoshop and Adobe Acrobat, and my ability to work independently and thrive under Upgrade to see actual info summary, I bring a wealth of experience, a strong educational background, and a diverse skill set that would make me a valuable asset to any organization. I am dedicated, detail-oriented, and motivated to deliver outstanding results in all aspects of my work.