Executive Virtual Assistant | Lead Generation | Bookkeeper

During my tenure as a Virtual Assistant at a leading Software Development Agency for nearly one year, I played a pivotal role in executing database management tasks, showcasing proficiency in data entry and organization. My commitment to maintaining an impeccably organized data infrastructure significantly contributed to streamlined workflows and efficient information retrieval. Beyond database management, I provided comprehensive general administrative support, excelling in tasks such as calendar management, email correspondence, and document preparation to enhance overall efficiency and productivity within the team. Moreover, I actively supported recruitment activities, lending assistance in the screening and onboarding processes. This involvement not only demonstrated my versatility but also contributed to the seamless integration of new team members. As part of my multifaceted role, I assumed a key responsibility in training new virtual assistants, ensuring that they acquired the necessary skills and knowledge for optimal performance. Through these experiences, I have developed a robust skill set and a proven track record in providing invaluable administrative and operational support within the dynamic landscape of a Software Development Agency. I am eager to bring these skills and my dedication to detail to a new professional challenge, contributing to the success of an innovative organization.

I worked as a Finance Manager during our On-the-job training for Business Implementation course and here are my key responsibilities: - Managed and supervised all financial operations for a 17-member team, including budget preparation, financial forecasting, and generating reports to support strategic decision-making. - Worked closely with department heads to provide financial insights, enhancing decision-making processes and contributing to the overall success of the organization. - Conducted regular audits of financial transactions within the Production and Marketing departments, identifying discrepancies and implementing corrective measures to ensure accuracy and compliance. - Developed and maintained an efficient financial document management system, ensuring timely retrieval and accessibility for audits and reviews.

- Managed inbound and outbound calls from UK customers, focusing on mortgage collections and resolving overdue accounts through effective communication and negotiation. - Negotiated payment plans or extensions with customers, successfully resolving 90% of outstanding issues while maintaining strong customer relationships. - Accurately documented customer interactions, including conversations and agreements, ensuring transparency, accountability, and seamless follow-up on outstanding issues.