Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.40/hour ($1,126.40/month)

Bachelors degree

Last Active

February 25th, 2025 (yesterday)

Member Since

October 31st, 2022

Profile Description

 - Advisor II, Customer Service • Concentrix MOA • Manila, NCR
Customer service representative in the healthcare sales account under United Healthcare (purchasing OTC medicine and prescriptions, account inquiries, sourcing from other providers such as Walmart)
 -Project Coordinator • Clearsource • Ortigas Center, Pasig
Assisted in customer project management and client correspondence for solar energy company, SunRun (payment inquiries, account tracking for the status of permits and installation process, inbound contact from clients to discuss and assist in all issues)
  -Trainer (Sunrun) • Clearsource • Ortigas Center, Pasig
Supervised and coordinated 20-30 newly hired employees. Trained new hires in efficient service and developed a rigorous training program under Sunrun academy and training program as well as utilizing salesforce (tools)
 - Quality Assurance Analyst • Clearsource • Ortigas Center, Pasig
Promoted to Quality Assurance analyst to review and evaluate the proficiency of agents speaking directly to customers (evaluation of agent quality of service, verification of all necessary steps to ensure security information, proficiency on the customer issue and knowledge of the issue)                                                              Intake - Specialist at Kristine P. Romano, Esq., LLM ,                                      
Complete all paperwork and enter it digitally on Mycase and click up. Verify clients information. Schedule appointments for consultations, send out confirmation emails with Estate planning, Elderly planning etc. docs. Answer phone and email inquiries.