Chat support / CSR Non-voice / SEO Specialist

With over five years of experience as a chat support representative in a BPO industry, during which I have sharpened my abilities in providing exceptional customer service, resolving issues efficiently, and ensuring customer satisfaction. My diverse background has equipped me with a unique skill set of technical expertise and customer service excellence with a well developed sense of urgency. I am adept at communicating effectively with customers, understanding their needs, and providing specific resolutions. My ability to work under pressure with minimum supervision has rewarded me with lots of achievements on my previous job as a customer service representative. Because of this, I was awarded as a top employee of the month many many times in my previous job position. I am confident to say that Customer Service (Live Chat) is my bread and butter.

With two years of experience as a Data Entry Specialist in my previous roles, during which I have sharpened my abilities in inputting accurate data information on the internal software provided by each company where I was previously employed. As a data encoder, I have improved my skills significantly in both words per minute (70 wpm) and English proficiency with almost 95?curacy. My ability to work under pressure with minimum supervision has rewarded me with lots of achievements on my previous job as a data entry specialist. Because of this, I was awarded as a top employee of the month many many times in my previous job position.

Aside from Live chat, I am also an email support expert for more than 5 years in a BPO industry under a Telecommunications account situated in Singapore. With those 5 years of experience, I can honestly say that I am at my top-tier support specialist and provide the best customer resolution in lieu with the company's policy.

I spent 3 years as an SEO specialist at Top4 Marketing. In my role at Open Access BPO, I developed strong skills in customer service, problem-solving, and effective communication. I handled a high volume of customer inquiries, resolved issues efficiently, and consistently received positive feedback for my ability to provide clear and helpful support. During my time at Top4 Marketing, I honed my skills in search engine optimization, improving website rankings, and driving organic traffic. I utilized tools such as Ahrefs, Screaming Frog, WordPress, Google Analytics, and SEMrush for keyword research, site audits, performance tracking, and content management. These tools allowed our team to create the correct keywords to use in content creation using SEO copy editing practices and implement strategies that significantly improved our clients' search engine rankings. All articles created will need to have a plagiarism check before publishing Most of our clients are Australian local businesses. Our team has provided an increase in our client’s website traffic which contributed significantly to our success.

As a former data entry specialist, I am also proficient in transcription.