Bookkeeper - VA, Data Entry, Phone/Chat Support

Providing a real time assistance to my direct and indirect customers through online chat, answering their questions or follow ups, resolving issues and offering guidance to ensure customer satisfaction.

As Industrial Engineer, I managed the inventory of Final Test and Packing machines, ensuring that all items were accurately accounted for and updated in my Industrial Engineering database. We conduct an annual inventory check to compare actual machine inventory against our database, ensuring accuracy and that nothing is missing.

As a Production planner and Industrial Engineer, Microsoft excel has been an essential tool for me. I've created various simple programs and templates to automate my work.

Manage to enter, update, maintaining accurate data in my IE capacity excel sheets database, ensuring it is organized and easily accessible.

As a Production Planner and Industrial Engineer, I manage, organize, responding to messages , filtering important messages and ensuring timely follow-up on tasks or requests.

Answers questions over the phone to my in/direct customers to assist with their issues and inquiries.

I help with daily task and schedules, handling office work like consolidation of reports, managing calls, take care of all the visitors from end to end.