Customer Service | Virtual Assistant

Verified

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

High school diploma

Last Active

November 28th, 2024 (4 days ago)

Member Since

August 31st, 2022

Profile Description

A customer service expert with 2 years of BPO experience handling international customers. I've worked for Verizon, a leading American telecommunications provider, and Telstra, an Australian telecommunications provider, assisting customers with account-related concerns involving TV, landline, and Internet services. Adept at using various software and tools such as LiveEngage for real-time customer communication, Salesforce for account management, and Transact for processing orders.
Additionally, I have experience communicating with customers via email, using Outlook and various other email platforms effectively. These tools have made me confident in managing multiple systems simultaneously while maintaining a high level of accuracy and organization.
In my 2 years of BPO experience, I’ve developed a solid foundation in customer communication, technical assistance, and administrative support. In addition to technical skills, my experience in telecommunications has taught me the value of providing an empathetic and personalized experience for every customer.
Furthermore, I am comfortable with CRM systems and have a keen ability to adapt to new platforms as needed. I bring not only a proven track record in customer support but also a proactive and detail-oriented approach to every task.
Let me help you toward success!