I am an experienced professional with five years of expertise in different industries, providing administrative and executive support, e-commerce operations, customer service management, and social media management. My specialization lies in streamlining business processes, enhancing customer satisfaction, and leveraging digital tools to optimize productivity.
1. Administrative and Executive Support
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- Cash Flow Creation
- Payroll Processing
- Appointment Setting
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- Reaching Out to Real Estate Investors via
- Online Purchasing and Invoicing
- Data Entry and Calendar Management
- Document Preparation and Editing
- Lead Generation
- Web Research
- Meeting Coordination and File Management
- Tech Support and Miscellaneous Tasks
2 . E-commerce Support
- Product Research
- Supplier Management
- Amazon Seller Central Administration
- Procurement and Inventory Management
- Customer Service Support
- Warehouse Collaboration
- Account Health Management
- Resolving Fixed Stranded Inventory
3. Customer Service Management
- Responding to Customer Inquiries
- Order Processing and Issue Resolution
- Customer Satisfaction Metrics Managemen
- Invoice Creation and Quotation Delivery
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- Order Status Management
4. Social Media Management and Marketing
- Managing Platforms
- Content Creation (Reels, Blogs, Basic Photo/Video Editing)
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- Developing Landing Pages
5. Tools and Software Expertise
Administrative Tools:
- Calendly
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- Follow Up Boss
- Oracle Netsuite
- Microsoft Dynamics AX
- Microsoft Office Suite
- Google Workspace
E-commerce Tools:
- Amazon Seller Central
- Shopify
- Inventory Lab
Financial Tools:
- QuickBooks
- Xero
Social Media and Marketing Tools:
- Canva
- CapCut
- LinkTree
- Metricool
- Mailchimp
- WordPress
- Sprout Social
Communication and Collaboration Tools:
- Slack
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- Grammarly
- ChatGPT
I am well-versed in these tools and processes, enabling me to deliver efficient and effective solutions tailored to client needs.
I can render part time to full time service. Let me know your needs and lets connect!
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