Cu
• Answered 15 to 30 cu
• Resolve cu
• Provide appropriate solutions and quality support to the cu
• Providing necessary information about products and services.
• Assisting the cu
• Setting their
• Assist the cu
• Assist the Cu
• Extend help installing MS office using a mobile device
• Basic “Accounts and Billing” concerns.
• Upsell Products and Services
• Create a ticket and document all necessary steps in the troubleshooting process.
• Escalate to Level 2 tech for more complex troubleshooting.
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