Virtual Assistant / Content Moderator / Health Insurance CSR

Handled customer inquiries, billing questions, payment and service requests/ Providing clients of their health insurance benefits accurately. Resolved customer service or billing complaints by exchanging merchandise, refunding money or adjusting bills. Resolved issues based on thorough investigations of concerns.

Communicate effectively with insurance companies, providers, pharmacies, and patients regarding prior authorizations. Collecting all the necessary documentation, contacting the client for additional information and completion of the required prior authorization in order to proceed with testing. Compile paperwork related to the patient or customer, assess their eligibility for particular services, communicate with the insurance provider, and track the progress of a case

Maintaining safe space for people to enjoy browsing in their social media accounts. Ensuring that the platform is free of scams, illegal items, child exploitation, fake news and more. Removing brutal, gore, sex tapes, disturbing etc. Facebook content.

Troubleshoot issues successfully using standard protocols and personal expertise to locate root case causes of product problems Encouraged sales through promotions and special offers to customers/clients. Skilled in troubleshooting complex issues, resolving customer concerns, and delivering high-quality support